Dune HD IR Remote

Shipping Worldwide!

Please contact us if your country is not in the list and we'd be happy to find a solution for you!

Please see "Where to Buy" section to find a dealer in your region.

EU and US customers: you can also buy at Amazon.

Shipping Methods & Times

We ship all orders from Hong Kong by registered airmail services, such as UPS, FedEx, TNT, EMS, Quantium, Aramex, DPEX, SF Express.

Shipment time may vary depending on destination country.

Orders are packed and shipped Monday-Friday only.

Orders placed on the weekend or holidays are processed on the next business day.

International Taxes, Duties and Customs Fees

We ship all orders on a DDU (Delivery Duty Unpaid) basis which means import duties, taxes, customs fees and related fees are unpaid.

You, the customer, are responsible for all VAT, customs duty, taxes, handling fees, customs clearance charges, and other fees required by your destination country for importing consumer goods.

We do not collect these charges at checkout and cannot predict what your particular charges may be.

For more information regarding your country's custom policies please contact your local customs office.

Designated shipping courier's local country affiliates will charge the recipient all applicable import duties, taxes, customs fees in the local currency at the time of delivery.

Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.

All taxes, duties and customs fees are the responsibility of the recipient of the package. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.

If customs fees and charges are refused at the time of delivery, your order will be returned and shipping costs will not be refunded.

Important Shipping Information

Orders must be shipped to a physical street address. We are unable to ship to PO Boxes.

The shipping address provided at checkout is where your order will be delivered.

When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.

If you enter the wrong address, please contact us in a timely manner. We will contact logistics personnel to solve the problem.

If you ask to change the address after the order has been placed, we cannot guarantee that your order will be updated.

In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.

We assume no responsibility for delayed or rejected orders due to the following reasons:

1. Delay or delivery failure because of the consignee’s actions, including, but not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
2. Delay due to force majeure, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
3. Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
4. The consignee address is a school, unit, or residential community where the courier has no access.

Tracking Your Order

After the order is shipped, you will receive a notification email containing the waybill number and the link where you can check your package shipment status.

You can also log in to your shop.dune-hd.com account to check your order status.

Inspection and Sign

All orders require a signature and proof of ID upon receipt of order.

As DUNE HD products are generally quite valuable, please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, please contact us.

Once you (or someone else on your behalf) signs for the item, we will consider this your acceptance of the package, quantity, and product.

You are highly recommended to check the items according to the packing list during unboxing.

If items are missing or damaged, please contact shop.dune-hd.com within 24 hours after you receive the package so that we can resolve the problem immediately.

Warranty period for products purchased at dune-hd.com is 1 year.

Only items that have been purchased at dune-hd.com, can be returned.
Products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

The following criteria must be met to qualify for a refund:

• Product has a manufacturing defect (NOTE: by-design functional or software limitations, e.g. limited compatibility with particular media content, limited compatibility with particular applications, limited compatibility with particular equipment, software limitations or software bugs, etc, are not considered to be a manufacturing defect.)
• Product must be in original condition, still new or like-new, without cracks, dents or scratches.
• Product must not be damaged by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
• Product must include all original accessories.
• Product must be in original packaging.

If the product does not meet the listed criteria, we reserve the right not to issue a refund.

How to Return an Order:

1. In order to return an order, please reply to your original order confirmation email and request a return for a refund.
2. Shipping instructions will be sent to your email. 
3. Prepare the package and shipping documents according to provided instructions.
4. Pack your item safely.
5. Ship your package by dedicated courier service.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
You’ll receive your refund within 5 business days after the return package is received and inspected.