Shipping and Delivery
Please contact us if your country is not in the list and we'd be happy to find a solution for you!
Please see "Where to Buy" section to find a dealer in your region.
EU and US customers: you can also buy at Amazon.
Shipping Methods & Times
We ship all orders from Hong Kong by registered airmail services, such as UPS, FedEx, TNT, EMS, Quantium, Aramex, DPEX, SF Express.
Shipment time may vary depending on destination country.
Orders are packed and shipped Monday-Friday only.
Orders placed on the weekend or holidays are processed on the next business day.
International Taxes, Duties and Customs Fees
We ship all orders on a DDU (Delivery Duty Unpaid) basis which means import duties, taxes, customs fees and related fees are unpaid.
You, the customer, are responsible for all VAT, customs duty, taxes, handling fees, customs clearance charges, and other fees required by your destination country for importing consumer goods.
We do not collect these charges at checkout and cannot predict what your particular charges may be.
For more information regarding your country's custom policies please contact your local customs office.
Designated shipping courier's local country affiliates will charge the recipient all applicable import duties, taxes, customs fees in the local currency at the time of delivery.
Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.
All taxes, duties and customs fees are the responsibility of the recipient of the package. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
If customs fees and charges are refused at the time of delivery, your order will be returned and shipping costs will not be refunded.
Important Shipping Information
Orders must be shipped to a physical street address. We are unable to ship to PO Boxes.
The shipping address provided at checkout is where your order will be delivered.
When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.
If you enter the wrong address, please contact us in a timely manner. We will contact logistics personnel to solve the problem.
If you ask to change the address after the order has been placed, we cannot guarantee that your order will be updated.
In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.
We assume no responsibility for delayed or rejected orders due to the following reasons:
- Delay or delivery failure because of the consignee’s actions, including, but not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
- Delay due to force majeure, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
- Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
- The consignee address is a school, unit, or residential community where the courier has no access.
Tracking Your Order
After the order is shipped, you will receive a notification email containing the waybill number and the link where you can check your package shipment status.
You can also log in to your shop.dune-hd.com account to check your order status.
Inspection and Sign
All orders require a signature and proof of ID upon receipt of order.
As DUNE HD products are generally quite valuable, please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, please contact us.
Once you (or someone else on your behalf) signs for the item, we will consider this your acceptance of the package, quantity, and product.
You are highly recommended to check the items according to the packing list during unboxing.
If items are missing or damaged, please contact shop.dune-hd.com within 24 hours after you receive the package so that we can resolve the problem immediately.